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Zendesk integration connector
Add white-label customer-facing integration with Zendesk into your app with just a few lines of code.
Managed authentication
Connect your customer accounts in Zendesk without researching its API, registering in a developer program, and getting your application approved. We take care of authentication, secure credentials storage, and token refreshes so you don't have to.
Just one line of code for you and one click for your customers:
iApp.integration('zendesk').open()
Add Zendesk to your app in the next 30 minutes
Execute Zendesk operations on behalf of your customers
Get information about available operations in a consistent way: name, description, input, output. Run operations using simple consistent API.
Add Tags
You can also add tags to multiple tickets with the Update Many Tickets endpoint.
Safe Update
If the same ticket is updated by multiple API requests at...
Autocomplete Organizations
Returns an array of organizations whose name starts with the
value specified in the name parameter.
Pagination
- Offset pagination only
See Using Offset Pagination...
Autocomplete Problems
Returns tickets whose type is "problem" and whose subject contains the string specified in the text parameter.
You can specify the text parameter in the request body rather than the query string. Example:...
Autocomplete Users
Returns an array of users whose name starts with the value specified in the name parameter.
It only returns users with no foreign identities.
Allowed For
- Agents
Bulk Create Memberships
Assigns up to 100 agents to given groups.
Allowed For
- Admins
Response
This endpoint returns a job_status JSON object and queues a background job to do the work...
Bulk Delete Automations
Deletes the automations corresponding to the provided comma-separated list of IDs.
Note: You might be restricted from deleting some default automations. If included in a bulk deletion, the unrestricted automations will be deleted...
Work with Zendesk data collections
Read and write data, get custom fields schema, and react to changes in Zendesk data.
Read more about working with data collections
| List | Find by ID | Create | Update | Delete | Custom Fields | |
|---|---|---|---|---|---|---|
| Organizations | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Tickets | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Users | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Articles | ✅ | ✅ | ✅ | ✅ | ✅ | ➖ |
| Tags | ✅ | ➖ | ➖ | ➖ | ✅ | ➖ |
| Categories | ✅ | ➖ | ➖ | ➖ | ➖ | ➖ |
Trigger integrations on Zendesk events
React to events in the external app. Receive changes in data regardless of whether webhooks are supported or not.
Read more about working with events
Data Record Created
Data Record Updated
Data Record Deleted
Use the same code to integrate with Zendesk and 100+ other applications
With universal integrations, you can build your integration scenario once and it will work with every app automatically.
Companiesautomatically maps to | Tasksautomatically maps to | Usersautomatically maps to | |
|---|---|---|---|
 Freshdesk | Companies | Tickets | Agents |
 Salesforce | Accounts | Tasks | Users |
 Keap | Companies | Tasks | Users |
 HubSpot | Companies | Tasks | Owners |
 Salesloft | Accounts | Tasks | Users |
 Copper | Companies | Tasks | Users |
 MS Dynamics CRM | Accounts | Tasks | Systemusers |
 Zoho Books | Contacts | Tasks | Users |
 Capsule CRM | Organisations | Tasks | Users |
 Close | Lead | Task | User |